Terms and Conditions for Apartment Rental

Booking Deposit

A deposit of 25% of the Rental Cost is required to book the apartment, unless your arrival date is less than 8 weeks away.
The remaining balance plus the £100 (refundable) security bond is payable by 8 weeks before arrival, (Christmas/New Year exceptions may apply).

We require the payment of the full rental cost plus the £100 (refundable) security bond if your arrival date is less than 8 weeks away.


The balance must be paid by 8 weeks before the commencement of your holiday. (Xmas/New Year exceptions apply).

Security Bond

At the time the full balance is paid, the security bond of £100.00 is also required.
Refund of the Security Bond will be made within 7 days by either bank transfer or cheque, provided:


Cancellation of a booking before the full amount is paid will result in the loss of the deposit unless we can re-let the property. However, we may offer you the transfer of your deposit to a future date. If you cancel after the full balance has been paid, then a refund will only be made if we are able to re-let the property. This will be on a pro-rata basis. Please ensure your Travel insurance covers cancellations to mitigate this. We require all cancellations to be notified by e-mail or letter.

Validity of your passports

It is your responsibility to make sure that your passports comply to the entry requirements for Spain.
We ask you to check and confirm the validity of your passports at the time of your booking in the online booking form.
If your passports turn out to be invalid against entry into Spain / Tenerife, at the time of your departure, you may be stopped from boarding the flight.
We will not refund your booking in the event of this occurring.

Please note that in the middle of 2025, ETIAS travel authorisation will be required to enter Tenerife, so we advise you to keep an eye on the travel news.

Changing a Booking

A change of booking constitutes a cancellation. If you need to change the date we will endeavor to do so but this cannot be guaranteed and you risk losing the sums already paid.


If the Bank for whatever reason does not honour any cheque, a charge may be levied to cover this.

Price Changes and Alterations

We reserve the right to amend any prices or details due to omissions or errors.


It is strongly recommended that you take out adequate insurance to cover at least – CANCELLATION – ACCIDENT – MEDICAL – THEFT. Please note, the owners do not accept responsibility or liability for any accident, injury and illness however sustained during the rental period. In particular, your attention is drawn to the fact that the use of all facilities/equipment is at your own risk. Children should be supervised whilst in the apartment and when in/by the pool.

Maximum Occupancy

The maximum number of guests is limited to two (2) persons. Only people named on the booking confirmation letter are permitted to stay at the apartment.

During the booking process we will require the full names of all booked guests and your home address and contact number.

Bed Linen and Bath Towels

While bed linen and bath towels are included, we suggest you bring beach towels. We do not permit towels or linens to be taken from the property.

Each guest will be provided with 1 set of bed linen, 1 bath towel and 1 hand towel per week

Where rental periods are two week or longer (or by prior agreement) another set of towels and bed linen will be left in the apartment for you to use. 


Cleaning is not provided during the rental period. The cost of cleaning after the rental period is included in the rent.

Lost Keys

Our local agent reserves the right to make a charge for replacement/lost keys or if they are called out if you’ve locked yourselves out of the apartment.


Smoking is not permitted in the apartment or on the terrace. If smoking is detected an additional cleaning charge of £50 will be levied.


Pets are not permitted in the apartment.

Security of Property

It is a condition that the apartment is secured at all times when not occupied. Please use the security grills provided.  A security safe is provided in the apartment.

Complex Facilities

The owners cannot be held liable in the event that the complex facilities are not available due to circumstances beyond their control.

Apartment Maintenance

For the purpose of maintenance/emergencies, the owner reserves the right to allow the management company entry into the apartment at any time.

Non-Availability of Property

Should the case arise that due to reasons beyond our control the property is not available after booking has taken place, all charges paid in full will be refunded in full. The holiday maker will have no further claim on the owners.

Force Majeure
The owner accepts no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control.

Other General Conditions:

  1. Groups – Of Stag or Hen members or contractors are not acceptable; our property is not suitable for such guest groups.
  2. Arrival and Departure - Guests must clearly understand that the accommodation will NOT BE AVAILABLE UNTIL 3:00pm on the arrival date. On the day of departure the guests must arrange to leave NO LATER THAN 10.00am. This is to give us adequate time to ensure that the holiday accommodation is ready for the next guest’s arrival.
    These times can only be changed where feasible and only by prior agreement with us.

  3. Cleanliness – The holiday accommodation is let to the Lead Guest on the very clear understanding that it is left in a CLEAN AND TIDY CONDITION at the time of departure. The Lead Guest must ensure that ALL WASTE IS REMOVED from the premises and also ensure that ALL SURPLUS FOOD AND DRINK is disposed of. It is the Lead Guests’ responsibility to follow all local recycling procedures when removing waste from the premises. A charge may be made for extra cleaning cost/time if the accommodation is not left as required, this will be deducted from the security deposit.
  4. Breakages – The Lead Guest will be held responsible for all breakages and damage that occur during your stay, such incidents must be reported as soon as possible to Steve. Compensation will be charged against your security deposit, in such cases where the security deposit is insufficient to cover all the compensation, we will issue an invoice for the additional amount.
  5. Water, and Electricity – All these items are included in your rental terms, however please ensure that all electric items (except the Fridge) and taps are turned off when you are away from the apartment or on departure.
  6. Code of Conduct - The Lead Guest and his/her party must treat the property’s neighbours with respect at all times and in particular must ensure that the level of noise emanating from the property is reasonable at all times. Between 2200 and 0800 noise must be kept to a low level that does not cause any disturbance to other residents. In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers, residents of Victoria Court 2 or damage to any property, the owners or our local manager reserve the right to withhold all or part of the security deposit and / or terminate your rental agreement immediately and forthwith. The owners will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.
  7. Building works and utility works – The owners take no responsibility for any works taking place outside of our properties that may cause a noise or dirt nuisance. Other neighbouring properties sometimes undertake repair or building work that may cause a noise or dirt nuisance; similarly, utility companies may undertake road works on the neighbouring public highways – we cannot accept any responsibility for these disturbances as we are never pre-informed of any imminent works. However, if we are informed we will pass on this information to our booked guests so they can make a qualified judgement whether to proceed with their holiday or seek a cancellation.